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Clanmil Customer Conference 2025 was a great success Posted on 7 April 2025

Almost 100 Clanmil customers and colleagues gathered recently at Europa Hotel, Belfast for our Customer Conference where we announced the winners of the Good Neighbour Awards and our Customer Engagement Champions.

The aim of the day was to welcome Clanmil customers to discuss important issues such as planning our future strategy, our repairs service and an interactive panel discussion on antisocial behaviour where colleagues and customers were able to get involved.

We were also joined by our Money Advice Team as well as exhibitors with information stands from Translink, Age NI, Housing Rights, Women's Aid, NI Youth Forum and PSNI. Customers were able to visit with each of the companies and find out more about their services.

The conference was followed by lunch and entertainment by Kooskoos.

Eliza Martin, Community Investment and Fundraising Manager, commented:

“Our Customer Conference at the Europa Hotel was a great success. It's a great way to meet with our customers and hearing what they have to say while giving them a lovely day out in the process. I look forward to reading the feedback of the day and planning for the next one in 2027!”

The main highlight of the day was announcing the winners of the Good Neighbour Award and our Customer Engagement Champions.

The winners of the Good Neighbour Award 2025 are as follows:

General Needs – Emma Harvey from Holywood

Independent Living - Kathy Murphy from Cramsie Court in Ballymoney

Supported Living - Agnes McParland from Cullingtree Meadows in Belfast

Runner up:

Susan Basturk from Belfast

Kathy Murphy pictured with Executive Director Customer & Communities, Pól Callaghan
Independent Living winner Kathy Murphy pictured with Executive Director Customer and Communities, Pól Callaghan
Agnes McParland
Supported Living winner Agnes McParland from Cullingtree Meadows in Belfast pictured with Executive Director Customer and Communities, Pól Callaghan

Our Customer Engagement Champions are:

Martha Doyle from Coalisland and Margaret Preshur from Belfast.

Joint Customer Engagement Champions Martha Doyle and Margaret Preshur pictured with Senior Engagement Officer, Claire Darby and Executive Director of Customer & Communities, Pól Callaghan
Joint Customer Engagement Champions Martha Doyle and Margaret Preshur pictured with Senior Engagement Officer, Claire Darby and Executive Director of Customer and Communities, Pól Callaghan

Another highlight of the day was revealing Clanmil had been awarded a Silver rating in Tenant Participation Accreditation in recognition of its achievements in customer engagement.  You can read the full news story here: Clanmil wins Silver accreditation for customer engagement | Clanmil

Thank you to all of our customers who joined us for our customer conference.

Watch this short video on our customer engagement projects:


If you would like to be involved in having your say within Clanmil, visit: Get involved | Clanmil