Your Rent is Important
Without your rent we wouldn’t be able to provide the services you and your neighbours rely on. It pays for repairs and upgrades to the homes we provide and it helps fund the construction of more homes for people like you.
Here’s what you pay for:
Rent |
Service Charges(depending on the type of scheme) |
| Day to day repairs | Grass cutting and landscaping |
| Major improvements | Cleaning, including windows |
| Redecoration of communal areas | Heat and light in communal areas |
| Management Costs | Fire alarms and security systems |
We collect rent in advance. Paying your rent in advance helps protect you from rent arrears that could put you at risk of legal action. You could lose your home if you do not pay your rent.
Rent and service charges explained
Ways to Pay Your Rent:
The easiest way to see your rent account and make a payment is on the ClanmilConnect portal
You can set up a direct debit for payments weekly, fortnightly, every four weeks or each calendar month. Find out more
Alternatively, we call help set this up for you:
Call 028 9087 7034
To make payments using your PC, laptop or mobile device click here
You can pay your rent using your rent payment card where you see the Pay Point sign. Contact us on 028 9087 7034 to request a card.
If you have a debit card you can make one-off payments over the phone on 028 9087 7034. We also offer a recurring card payment service which is an easier, convenient and more secure way to make regular payments. Please note that we cannot accept credit card payments.
You can send a cheque or postal order to our Head Office. Never send cash in the post. Please mark your envelope for the attention of the Income Team. You need to allow three days for your payment to reach us in time.
Help to Pay your Rent
If you are unemployed or on a low income, you may be entitled to financial help with paying your rent.
We can help with your claim. Call our Money Advisors on 028 9087 7047
Struggling to pay?
Our Income team need to know as soon as possible if you can’t cover your full rent. Call the Income Team on 028 9087 7034
If you're struggling to pay your rent our Money Advisors can help. Call the Money Advice Team on 028 9087 7047