Manage your tenancy with ClanmilConnect
ClanmilConnect is our secure online portal that allows you to manage your tenancy, whenever and wherever best suits you.
With ClanmilConnect, you can quickly and easily:
- Report repairs
- Make a payment or set up a direct debit
- Check your account statement
- Report antisocial behaviour
- Request a housing transfer
- View your service charges, if applicable
- Update your details
- Contact us
This safe and secure online service lets you manage your tenancy in your own time, 24 hours a day, seven days a week.
New services will be added to ClanmilConnect the future, bringing you the services you need, with just one click.
ClanmilConnect Frequently Asked Questions
Find out more about your ClanmilConnect:
Currently in ClanmilConnect, you can quickly and securely:
Report a repair in your home or a communal area and see your repairs history
Make a payment or set up a direct debit
Check your account statement or print it out yourself
Update your personal information and details of members of your household, so that we can stay in touch with you
View your service charges, if applicable
Check your gas servicing information
Send enquires to Clanmil
Let us know if we got things wrong or did a great job on a service you’ve received
Registering for ClanmilConnect couldn’t be easier. It only takes a minute and all you need is your account reference number, name and date of birth.
Visit the portal and click the 'Register' button to get started.
If you don’t know your account reference number, you can find it on your annual rent or service charge statement.
Otherwise, email us at housing@clanmil.org.uk and a member of our team will get this information to you as quickly as possible.
Yes, ClanmilConnect is mobile friendly. This means you can use ClanmilConnect anywhere, anytime with mobile devices such as smartphones or tablets, as well as on your computer and laptop.
To access ClanmilConnect from your mobile phone, simply visit the portal.
ClanmilConnect has been designed for your safety and security, using specialist software that protects your data and manages your information safely. We are committed to ensuring that your information is protected.
If you are having difficulty registering, please talk to us on the live chat on this website.
You can also email us at housing@clanmil.org.uk and we’ll get right back to you.