• It is your responsibility to make sure the CCTV system is installed properly
• You are responsible for all images captured and stored on your CCTV
• You must ensure that the information is not used for any purposes other than the protection of your home and within your boundaries
• You must display a sign declaring that you are recording CCTV
• Your CCTV should be fitted by a reputable contractor as they will be responsible for any damage caused.

• We don't accept any responsibility for the installation, running and removal of any CCTV systems installed by customers at our properties for personal use
• We will provide information for the installation and use of domestic CCTV systems

Where possible, CCTV should not record audio.  There are extra responsibilities with regard to recording audio as this could be viewed as being excessive.

In line with the Information Commissioners Office (ICO) advice:

• Cameras should be positioned to ensure they are not capturing images of neighbours' properties, pavements and other areas outside the boundary of your property
• You should consider how your neighbours will feel about the CCTV. 

• If your CCTV captures images beyond your property boundary, such as your neighbours’ property or public streets for footpaths, then your use of CCTV is subject to the data protection laws
• This does not mean you are breaking the law, but it does mean that, complaints can be raised with the Information Commissioners Office (ICO)
• As the CCTV user, you are a data controller.  If your images go beyond the boundary of your property, you will need to register your system with the ICO, please note a fee is applicable to register your system
• It would be advisable to reposition the camera so that it does not capture images of areas outside the boundary of your property.

• The ICO regulates and enforces the Data Protection Act (DPA) which covers images recorded by CCTV
• If you have any questions or complaints about the use of domestic CCTV, please contact the ICO at casework@ico.org.uk

   

   or call 0303 123 1113

If you record images on your CCTV beyond your boundary, you are a data controller and you may have to:

• Respond to Subject Access Requests (SARs).  Your neighbours or people captured on your CCTV footage have a right to access the personal data you hold on them.  They can ask you verbally or in writing.  You must respond within one month and provide them with a copy of the data
• Delete footage of people if they ask you to.   You should do this within one month.  You can refuse to delete if you specifically need to keep it for genuine legal dispute.  It so, you need to tell them this.

If you don't comply with your obligations under data protection laws, you may be subject to enforcement action by the ICO.  This could include a fine.  You may also be subject to legal action by affected individuals, who could pursue court claims for compensation. 

• It's important to be transparent.  Knowing that you have a CCTV camera often deters criminals and anti-social behaviour
• Erect signage on your wall, window or door where the public can see that you are recording
• Tell your neighbours you plan or have CCTV installed
• Invite your neighbours to view the footage you capture. This may relieve any concerns they have and also avoid disputes about your recording.

• Review the location and positions of cameras, ensuring they don't record beyond your boundaries.  If they do, reposition them
• Review your system regularly including retention of footage recorded.